Frequently Asked Questions
IN-STORE / CURBSIDE
What are Jade’s hours of operations?
Jade’s lobby is open every day from 9am – 12am for in-store shopping and curbside orders.
What do I need to use the curbside option?
All orders must be placed online ahead of time. You must be inside a vehicle and parked in one of the designated spots in front of the store. All purchasers must have a valid government-issued ID. No motorcycles, walkers, etc.
How long does curbside orders take?
Wait times vary depending on time of day, but typically most transactions take between 5 and 15 minutes to complete. We also have an express line in-store for pickup orders as another expedited options for orders placed ahead of time.
How do I use the curbside?
Place your order online either through our website or one of our other platforms (Weedmaps, Leafly, etc.). You’ll receive a message once your order is ready, after which you can just make your way down to Jade at your earliest convenience. Park in one of the designated Curbside Pickup spots out front and call (775) 437-1491 to let us know you’ve arrived. A Jade representative will come out to check your ID and collect your order total. Please keep in mind that we do not offer change for curbside orders, so have the exact amount ready if not leaving a tip. Once payment is processed, a Jade representative will bring the order to your car.
How can I view the menu?
Jade Las Vegas now offers their full menu selection online at JADECANNABISCO.COM. Once you have reached the home page, select which location you would like to shop. This will bring you to a categorized menu where you can select and search exactly what you are looking for. Selection will vary from store to store.
Can I pick up a curbside order on a bicycle?
No, we are only able to serve customers inside a vehicle for curbside pickups. No pedestrians, mopeds, bicycles, motorcycles, etc.
Medical Patients
Can I use I shop if my ID is expired or voided?
No unless you have valid proof of extension or documentation that is compliant with your state’s laws and regulations. Your state is the state your ID was issued from.
How old do I have to be to shop?
Recreational customers must be 21 years of age or older w/ valid ID. Patients with a valid medical card recommended by a licensed MD must be 18 years of age or older w/ valid ID.
What do I need to bring with me to shop as a New Medical Patient?
Medical marijuana patients must bring their valid medical marijuana card or letter from the MD approving them for medical marijuana use along with a valid ID. Additionally, Nevada medical card holders must provide valid Nevada identification/driver’s license.
I am a Nevada medical marijuana card holder, but I have lost my Nevada ID. Can I shop using another form of identification?
No, by law, Nevada medical marijuana cards can only be accompanied by Nevada issued identification. However, if you want to shop as a recreational customer (minus the Medical perks), you would just need your state issued ID.
What does Jade offer medical patients?
25% off Every Monday. Expedited lobby service.
Can I shop if I have lost my ID but have a photo of it on my phone?
No. Nevada Regulation mandates you must have a physical ID with you that we may verify by scanner.
What classifies someone as a medical patient?
A medical patient is anyone who holds a valid medical marijuana card recommended by a licensed MD.
Can Jade accept out-of-state Medical Marijuana cards?
Yes! We accept valid out-of-state medical marijuana cards accompanied by valid ID.
Please check the medical marijuana requirements and regulations for your card as they differ from state to state.
What is the tax rate on cannabis items for medical patients?
Medical patients are only required to pay Nevada (8.375%) sales tax they are exempt from paying the additional Nevada (10%) recreational cannabis tax.
How much marijuana am I allowed to purchase?
Nevada law allows Medical Marijuana Patients to purchase and carry up to 2.5oz or 7,087mg of THC. For details, please speak to one of our experienced budtenders at time of purchase.
Identification Requirements
What classifies someone as a medical patient?
A medical patient is anyone who holds a valid medical marijuana card recommended by a licensed MD.
What is the tax rate on cannabis items for medical patients?
Medical patients are only required to pay Nevada (8.375%) sales tax they are exempt from paying the additional Nevada (10%) recreational cannabis tax.
What do I need to bring with me to shop as a New Medical Patient?
Medical marijuana patients must bring their valid medical marijuana card or letter from the MD approving them for medical marijuana use along with a valid ID. Additionally, Nevada medical card holders must provide valid Nevada identification/driver’s license.
Can I shop if my ID is expired or voided?
No unless you have valid proof of extension or documentation that is compliant with your state’s laws and regulations. Your state is the state your ID was issued from.
How old do I have to be to shop?
Recreational customers must be 21 years of age or older w/ valid ID. Patients with a valid medical card recommended by a licensed MD must be 18 years of age or older w/ valid ID.
Can Jade accept out-of-state Medical Marijuana cards?
Yes! We accept valid out-of-state medical marijuana cards. *Must have medical card present to be accepted
What does Jade offer medical patients?
We have a line allocated in store for medical patients that is given priority service. We know the importance of getting the medication that you need, and we will always honor this.
How much marijuana am I allowed to purchase?
Nevada law allows Medical Marijuana Patients to purchase and carry up to 2oz or 10,000mg of THC. For details, please speak to one of our experienced budtenders at time of purchase.
Can I shop if I have lost my ID but have a photo of it on my phone?
No. Nevada regulation mandates you must have a physical ID with you that we may verify by scanner.
Delivery/Online Pick-Up
Where can you deliver to?
Private Residences only (mailable address). No hotels, motels, casinos, or businesses.
What type of payments do your drivers accept?
Cash Only. Please have exact change ready if you do not plan to tip. For safety reasons, our drivers do not carry cash on them.
Does placing an order online guarantee all products are in stock?
No. Placing an order online does not always guarantee a product is in stock. Although we do our best to keep online ordering platforms up to date by the minute, there are sometimes delays in syncing which can lead to items still appearing on the menu when they are in fact out of stock. If this occurs, please do not worry, a budtender will give you a call to the phone number you provided to adjust your order and give you your total.
Can I track my order?
Whenever you place an order online, regardless of if it is delivery or pick up, you will get a text notification when your order is received, being prepared, and finally ready for the pickup or delivery. For further inquiries our front desk is always available, (775) 437-1491.
What is the delivery minimum for free delivery?
$50 before tax if delivering within a 10-mile radius. $75 before tax if delivering over a 10-mile radius
Do I need to answer the confirmation call?
Yes. After we fill your order, a budtender will call you to confirm your order. Delivery Orders MUST be confirmed over the phone before they are sent out for delivery. If you miss your confirmation call, it’s okay, just call us back at (702)665-7917 and our front desk can assist you.
Can I redeem discounts on Delivery/Pick-up orders?
Yes! We will honor any everyday discount you would normally get in store. Pick-Up/Delivery orders also have access to our Daily Deals every day unless otherwise specified on the graphic or website that day.
Can I come pick up my order as soon as I place it?
No, if you are placing a pick-up order, please wait until you are either notified by text or call that your order is ready. Arriving before your order is ready may result in delays.
MISCELLANEOUS
Where can I find your sales/specials?
Jade offers Daily Deals to all customers (recreational and medical). Our deals can be found within the “Specials” tab on our Home Page. We offer new specials everyday so make sure to check what products we have on special!
What forms of payment do you accept?
CASH ONLY. We have an ATM in-store and in our drive-thru that our customers may use at their convenience. There is a $3.00 service fee.
Can I consume cannabis on-site at your store?
No, at this time, consumption on site is prohibited by law.
Does Jade offer any discounts?
Yes! We offer what we call “Everyday Discounts” that are redeemable 24/7. Everyday Discounts cannot be stacked or combined with a Daily Deal unless otherwise specified on the menu banner or by management. Everyday discounts are as follows:
- 10% Online Review (ex: Yelp, Google, Weedmaps – Review must be presented to Budtender at time of sale)
- 10% Wisdom Discount (must be 65+ w/ valid ID)
- 25% Industry Discount Every Monday only (w/ Marijuana Agent card)
- 25% off Medical Monday – available to all patients w/ valid medical cards every Monday!
- 15% First Time Customer (Available one time to every customer on their initial purchase)
- 20% Veteran/Military/Police/First Responders Discount (w/ valid credentials)
How much marijuana am I allowed to purchase?
Nevada law allows customers to purchase and carry up to 2.5oz of flower or 7,087mg of THC.
Can I travel with cannabis products?
No, state regulation bans any transportation of cannabis across state lines.
Loyalty Program
How does your loyalty program work
Customers who are enrolled in our loyalty program will receive 1 point for every $1 they spend before tax. They may then accumulate and spend these points to redeem rewards. Click here for more details. Customers receive a stackable 5% discount for signing up. *Restrictions may apply please see store for details.
How do I sign up for the loyalty program?
You can register for our loyalty program here, or just let your budtender know next time you are checking out!
What do customers enrolled in the Loyalty Program receive?
Exclusive access to premiere deals, promotions, and new product drops. Plus you will earn points to redeem on future purchases!
*Selection will vary | Restrictions Apply | See store for details